The Impact of the Covid-19 Pandemic on the Processing and Shipping Time Frame.

COVID-19 REACTION

We really appreciate your patience with us. We know that each and every one of you is being impacted by COVID-19 and are anxiously awaiting
your diamond painting kits. We wish you good health and safety during this trying time. The various quarantines throughout the world have
caused us to receive an overwhelming number of orders, and due to unprecedented demand we need to produce new kits in order to fulfill all orders.

We are engaging all of our resources and have added new lines of production to produce and ship these kits as quickly as possible.
We understand you want to know more about your order and it’s status.

GREAT ART TAKES TIME

Each paint by Diamonds kit needs to be made on-demand as you order. That’s why our artists need between 3-6 business days to produce your order
in a very sophisticated way. Once our artists finish their job, we ship it directly with our shipping lines.

All orders are shipped with tracking number and you will receive your tracking number by email as soon as it’s available.

Delivery time estimates are shown below:

United States Of America: 6-18 days
Canada, Australia, United Kingdom: 4-14 days
Europe: 5-15 days
Rest of world: 10-30 days

So how long should you expect? From the day you made your order, the Time frame = Processing time + Shipping time.

Please note that these estimates can be increased due to the effects of COVID-19.

PLEASE STAY SAFE, STAY STRONG!